Overview
Prime Buddy ("we", "us", "our") is an AI & Digital Solutions agency headquartered in India. This Privacy Policy describes how we handle the personal information you provide when you visit primebuddy.in or contact us through our website.
By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not submit any personal information to us.
This policy is compliant with India's Digital Personal Data Protection Act, 2023 (DPDPA) and general best practices for data privacy.
Data We Collect
We collect only the minimum data required to respond to your inquiry and deliver our services.
Information you provide directly
When you fill out the contact form on our website, we collect:
- Full name — to address you properly
- Email address — to respond to your inquiry
- Company name (optional) — to understand your business context
- Service interest — the type of service you're looking for
- Budget range — to assess project fit
- Project details — your message describing what you need
Information collected automatically
We may collect basic technical data when you visit our website, including your IP address, browser type, device type, and pages visited. This is collected for security and analytics purposes only and is not linked to your personal identity.
How We Use Your Information
We use the information you provide solely for:
- Responding to your project inquiry or contact form submission
- Sending you a confirmation email acknowledging receipt of your brief
- Scheduling and conducting a free consultation if you agree
- Preparing a project proposal relevant to your business needs
- Ongoing communication related to a project you have engaged us for
We do not use your data for unsolicited marketing, cold outreach, or share it with advertisers. We do not build behavioral profiles or sell data of any kind.
Storage & Security
Your contact form submissions are processed and delivered via Resend, a transactional email service. This means your inquiry is transmitted as an email to our team and to your email address as a confirmation.
We do not maintain a persistent database of contact form submissions. Once an email is delivered, the data resides in our email inbox (hosted on a professional email provider) and is subject to standard email security practices.
We take reasonable technical measures to protect our systems, including HTTPS encryption on all pages, secure API key management, and access controls on our internal tools.
No method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Third-Party Services
We use the following third-party services that may process your data:
- Resend — Transactional email delivery. Your name and email address are passed to Resend solely for the purpose of sending emails. Resend's privacy policy applies to their handling of this data.
- Vercel — Website hosting and deployment. Vercel may collect basic server logs. Their privacy policy governs this.
We do not use Google Analytics, Facebook Pixel, or any advertising trackers on this website.
Your Rights
Under India's Digital Personal Data Protection Act, 2023, and applicable privacy principles, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to correct inaccurate personal data
- Erasure — Request that we delete your personal data
- Withdraw consent — Stop receiving communications from us at any time
To exercise any of these rights, email us at support@primebuddy.in with the subject line "Privacy Request". We will respond within 30 days.
Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us immediately and we will delete it.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after updates constitutes acceptance of the revised policy.
For significant changes, we will make reasonable efforts to notify you via email if we have your contact information.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out:
- Email: support@primebuddy.in
- Website: primebuddy.in/contact
- Location: India (Remote-first)
We are a small, founder-led team. Your message goes directly to us — no bots, no support tickets.